Things To Consider When Choosing an Equipment Hire Company

Buying equipment is without a shadow of doubt expensive, especially if it is not going to be utilised on a regular basis. Instead of purchasing equipment and having to pay for licenses, insurance, warranties and even maintenance, hire companies give you access to the top of the line equipment at a reasonable price, along with qualified and experienced operators and professionals.

However, not all equipment hire companies provide the same level of service. It is imperative to choose the best equipment rental company in your region to ascertain the best equipment and service quality. As a guideline, here are the most important things to consider when choosing an equipment rental company, regardless of your location.

The Quality of The Equipment

This is perhaps the most important aspect to look at when renting equipment. Make sure that the hire centre provides top of the line equipment for rent. Although equipment hire is cheaper and more cost-effective than buying equipment, it is still expensive Renting low-quality equipment makes it susceptible to breakage which makes it more expensive for the long haul. Also, inferior equipment usually translates to poor results, which is the last thing you want on your project. Ensure you ask about equipment age and how regular the maintenance is done.

Stock Variety

Another important thing to consider is the variety of equipment the company offers. If you are working on a big project, you will need an array of machinery pieces, and in turn, an equipment rental company with a huge variety of stock. You should check the equipment list that the company has on their website or inquire directly through the phone. Also, check whether they have the latest types of equipment and are not renting outdated models.

Safety

More often than not, there is a need to hire operators. As such, ensure you consider the safety measures the firm has taken for the safety of both the equipment and the operators. Ask if the operators are trained well-trained to handle the equipment and how often the machinery is maintained. If you prefer to run the machinery yourself, ask the hire centre to demonstrate how to operate the equipment you wish to rent properly.

Customer Service

As with all firms, client service is imperative for efficient and smooth transactions. Even if the company has top of the shelf machinery at affordable prices, but have horrible customer service, you are going to have a hard time. Search for an equipment rental company that is open to communication and provide prompt service. It would be wise to check the reviews and testimonials of the company online. You can also visit their social media pages to see what others have to say about them.

The Cost

As with any product or service, you need to consider the price. Affordability is good, but you also need to ensure that you are getting your money’s worth. It is okay to pay a slightly higher price if the variety and quality of the machinery are better than average. It is also acceptable to spend a little bit more if the company provides a delivery service and other perks.

It is advisable to consider all these aspects when choosing an equipment hire company. Rather than looking at quality and affordability alone, it is essential to consider the other factors mentioned in the read as well.

Top 3 tips for providing excellent customer service

No matter how good your product is, if you fail to provide satisfactory customer service then people won’t buy from you again. You should always focus on improving your customer service. Here are some tips that can be useful.

Train your employees


You should train your employees so that they can talk politely with the customers and offer them help. The employees should have thorough knowledge on the products so that they can suggest different products to customers. The employees must be trained to understand the customers’ needs and offer them suitable products. They should be able to reply to any queries customers might have regarding the product.

Resolve customer problems fast


You should try to resolve customer problems at the first time. The customer should not be given the chance to call you repeatedly to fix their problem. You should be able to solve the issue immediately. You should train your employees well and assign someone experienced to be the first point of contact. That person should take the responsibility for the entire matter. You can offer live chat services so that customers can get solutions to their problems very quickly. Whenever you receive any customer feedback, you should consider it seriously and act upon it.

Try to bond emotionally with the customers


You should form an emotional connection with the customers. If something goes wrong, you should apologize and try to make up for it immediately. Customers become loyal to brands when they find themselves emotionally attached to the brand.

These tips are very effective and will help you provide amazing customer service to your customers. Providing excellent customer service is the easiest way to retain customers for a long time.

4 tips for cutting your business expenses

Businesses go through ups and downs. During the time of economic crisis, it is wise to cut down your business expenses. It can be confusing where to start. Here are some options.

Outsource tasks

You should take advantage of the latest trend of outsourcing tasks. If you are having a tough tie financially, then you should outsource some of your tasks. You can hire companies that do outsourcing tasks abroad or you can use platforms like Freelance, oDesk, etc. for hiring people to do your job. You will be able to complete the tasks in cheaper rate than if you had hired a permanent employee to do the same works. So, you can save a lot of money by outsourcing.

Cut down your financial expenditures

You should look at your insurance policy and see how you can save money by getting a more competitive rate. You can consolidate your insurance policies into one account. You shouldn’t take any unnecessary debt. You should try to consolidate your credit cards as well to lower your interest rates. You should see if you can negotiate lower interest rate with your banks.

Try to negotiate price with suppliers

You can negotiate with your suppliers and try to get the products at a lower price. Many suppliers are very helpful and friendly. They can help you.

Reduce production costs

You should evaluate your operational activities to make sure that you are fully utilizing your resources. You should try to reuse the leftovers of the production process in other ways.

These are the best ways to cut costs of your business in a critical financial situation. You should make sure that your employees don’t get demotivated when you try to cut costs. You should have a solid plan and take steps accordingly.

Infographic by: www.boltinsurance.com